Thruline Marketing

  • Business Support Analyst

    Job Location US-Lenexa
    Posted Date 2 weeks ago(4/13/2018 9:59 AM)
    # of Openings
    1
    Category
    Project Management
  • Overview

    The Business Support Analyst is responsible for providing reporting and operational support to Liquid Education and our parent company, Thruline Marketing.  The Business Support Analyst partners with Sr. Analysts to help deliver clear actionable insights to our operations leadership team.

    Responsibilities

    • Delivery of scheduled reports to cross functional stakeholders
    • Monitor and maintain Business Operations Support Team request, escalations and project intake flows
    • Provide application and reporting tool support to cross functional teams
    • Proactively suggest ways of improving system stability, availability, performance and reliability
    • Provide Subject Matter Expertise and represent the contact center business to other business units
    • Forecasts and plans for supporting both application functionality and capacity requirements in a rapidly growing, changing and complex environment.
    • Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification
    • Assess critical path and assist in implementation of any project required by the business
    • Facilitates new call transfer campaign testing

    Qualifications

    • Bachelor’s Degree in a related field (Business, Finance, Computer Science, etc.) or comparable work experience
    • 1 or more years of experience in an analytical role
    • Experience with databases and SQL for data analysis strongly preferred
    • Ability to prioritize and resolve multiple complex and critical issues
    • Communication, problem solving, and attention to detail are essential attributes to perform this job’s tasks
    • Strong organizational, prioritization and time management skills
    • Ability to work independently and balance multiple projects and processes simultaneously
    • Strong analytical skills and business sense combined with the ability to move easily between technical and business issues
    • Preferred experience with programming language like Python/Ruby/PHP/JavaScript

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed